Please call +64 0210 629 248 or email firstname.lastname@example.org our Returns Operator within twenty-four (24) hours upon receiving your package if an item is received damaged or has been incorrectly shipped by us. Your order will be considered as correctly closed without any issues if no attempt has been made to contact our Returns Operator within 24 hours.
Except for any products designated on the Website as non-returnable, we accept returns of all unused and unopened products for 30 days only. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You are responsible for all shipping and handling charges on returned items. You bear the risk of loss or damage during shipment. We therefore recommend that you insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. You are responsible for any return fees incurred from customs and/or the carrier to have an order shipped back to us.
In case of incorrectly shipped items we must receive such item before resending the correct item. Refunds are processed within approximately ten (10) business days of our receipt of the items. Your refund will be credited back to the same payment method used to make the original purchase on the Website. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS WEBSITE AS NON-RETURNABLE.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org